Advantages for
you as employer

Our Employee Assistance Program EAP

  • reduces stress and its negative consequences, e.g. mistakes, accidents, burnout, long-term illnesses, presenteeism (physically, but not mentally present) in your business early on

  • reduces the risk of incidents with accompanying serious effects for your business and your employees

  • crisis intervention on site

  • reduces your costs and increases the productivity of your workforce

  • immediately realizes Return-on-Investment

  • shows appreciation towards your employees

  • delivers valuable information about the state of your employees by way of informative usage reports

  • shows you, through analysis of indicators and trends, possible needs for action in order to improve working conditions, productivity and the well-being of your employees.

  • promotes your attractiveness and your image as an employer

  • brings direct relief for those responsible for your personnel

  • improves the care of employees

  • offers management support through Managerial Consultancy

  • An EAP is recommended by the World Health Organization (WHO)

Advantages for
your employees

Our Employee Assistance
Program EAP offers your employees

  • Immediate, professional support in all burdensome life situations – around the clock and free of charge

  • Anonymous and confidential access to service that lowers the resistance to seek early, immediate and self-directed support

  • Concrete and targeted solutions that contribute to re-establishing health, performance and well-being

  • The possibility to work on a topic in 1-8 face to face counseling sessions (sessions for couples also possible)

  • No long waiting times for a personal face-to-face session thanks to short- term appointments (usually within 2 – 3 working days)

  • Specialists for complex problematic situations (degreed psychologists, attorneys, social workers)

  • Support in local language

  • Important appreciation by you as the employer

  • Compliance with all statutory data protection requirements through SQS- tested procedures

  • Similarly comprehensive use of the services by people in the same household

  • Direct access to telephone or LiveChat counselling via the ICAS App for smartphones


  • Burnout, depression, anxiety, bereavement, addiction

    The WHO estimates that by the end of 2020 depression and affective disorders will be the world’s second most common disease. According to the WHO, the absence from work for mental illnesses is 50% longer than for physical illnesses. The earlier help is sought, the lower the risk of long-term mental illness. In order to be effective, support must be low-threshold, highly professional and absolutely confidential. The WHO recommends an EAP as an effective tool for organizations.

  • Stress, conflicts, bullying, harassment

    Stress and conflicts in the workplace are among the most common work-related issues why we are contacted. Especially stress-related performance losses are rarely visible from the outside. Therefore, the most effective and cost-effective prevention is if those affected can immediately help themselves. The ICAS service is low-threshold and strictly confidential. ICAS services can significantly improve the effectiveness of the employees’ work performance.

  • Difficulties in the workplace

    Conflicts in the workplace are often difficult for us humans to solve. There are situations in which we feel overwhelmed, such as

    – hidden or open conflicts with superiors, employees or colleagues
    – not enough self-esteem to assert oneself
    – fear of not meeting the requirements
    – No more joy at work
    – Exhaustion and fatigue
    – upcoming retirement, which can make you afraid

  • Relationship issues, separation/divorce

    Relationship problems are among the most common private issues why people contact us. They can be very stressful and affect our performance at work. With ICAS, employees can get support at an early stage, 24 hours a day, 7 days a week, before presenteeism and absenteeism occur.

  • Familiy matters, parenting, childcare, eldercare

    People bring private concerns such as raising children or caring for relatives to their workplace.  Managers often do not know how to deal with such personal problems. Nor is it their job to solve private problems. So as to support them to fulfill their duty of care, the manager is enabled to offer their team member access to help to deal with their personal issues. They can do this in complete confidence, and it will help them to work better and more effectively.

  • Legal issues (housing, consumer rights, contracts, etc.)

    Our specialists offer you and your employees expert guidance on practical and legal issues such work-related topics, finances, debt, housing, family, consumer questions, contracts, etc.

simply explained

The low-threshold and anonymous access to ICAS via telephone or live chat encourages employees who are suffering from emotional and psychological stress to obtain professional support at an early stage.

Our services

Providing local services, with local people and in the local language.

All of our programmes have been developed in response to the demands of the workplace, utilising our experience, local knowledge and expertise.

We give people focused solutions that meet your business requirements

  • Global Employee Assistance Programme 

  • Crisis Management

  • People Development

  • Wellness Coaching

Core EAP Services

There are many components to an EAP, but the core of our EAP revolves around short term, solution-based counselling, either via telephone, video,  face-to-face or internet.

  • LifeManagementTM

  • Managerial Consultancy Services

  • Face to Face Counselling Services

  • Telephone Support

  • Online Services

  • Video Counselling


We have been developing and implementing EAPs since 1987 and use our extensive experience to deliver the full spectrum of employee assistance services to all industry sectors.

We understand local culture and regional variations. Whatever the country, the issue or challenge, our services will meet the needs of a diverse population and are relevant and appropriate to the gender, cultural, religious and linguistic requirements of every employee and their family. All our psychologists and mental health professionals are locally based.

ICAS works closely with your business in order to understand its needs. We then provide solutions and services that are adapted to your businesses’ budget and unique requirements.

Data protection

ICAS is registered as a data controller with the Information Commissioner’s Office. We are fully compliant with data protection regulation including Global Data Privacy Regulations (GDPR). In addition, our counselors are all subject to professional secrecy. This is how we guarantee the legal conformity of our EAP.

Data protection

ICAS is registered as a data controller with the Information Commissioner’s Office. We are fully compliant with data protection regulation including Global Data Privacy Regulations (GDPR). In addition, our counselors are all subject to professional secrecy. This is how we guarantee the legal conformity of our EAP.